Privacy Policy

Welcome to the website operated by Gaya Viet Han Hospital Co., Ltd. (hereinafter referred to as the “Hospital”).

This Privacy Policy (hereinafter referred to as the “Policy”) is designed and issued by the Hospital to help you understand how the Hospital collects, uses, discloses, and/or processes the personal data that you have provided to the Hospital and/or is retained about you, whether currently or in the future, as well as to assist you in making informed decisions before providing any of your personal data to the Hospital.

1. SCOPE AND PURPOSE OF DATA PROCESSING

As the Data Controller and Processor, the Hospital collects and processes your information (patients, relatives, partners) according to the following:

1.1. Scope and Types of Data Collected The Hospital collects data via the website, applications, registration forms, or direct interactions, including:

Basic Data: Full name, date of birth, phone number, address, images, and account numbers.
Sensitive Data: Health status, biometric data, genetic characteristics, medical records, and location data.

1.2. Purpose of Data Processing Your data is used strictly for specific purposes:

Medical Operations: Reception, diagnosis, treatment, prescription, and medical record management.
Administration & Finance: Collection of hospital fees, electronic invoicing, and insurance settlement (Health Insurance/Private Insurance).
Customer Service: Appointment reminders, delivery of test results, and complaint handling.
Legal Compliance: Reporting to state authorities or handling emergency situations to protect life and health without prior consent.

2. PURPOSE OF INFORMATION USE

Personal information is used to:

Receive and register appointments and manage the clinical examination and treatment process at the Hospital.
Perform diagnoses, treatments, prescribe medication, and manage medical records (including electronic medical records).
Notify patients of test results, diagnostic imaging, and follow-up appointment reminders via registered electronic channels (SMS, Email, Zalo).
Resolve complaints, receive feedback, and conduct satisfaction surveys to improve the Hospital’s service quality.

3. PARTIES WITH ACCESS TO INFORMATION

The Hospital strictly prohibits the sale or exchange of your personal information with any third party for commercial purposes. Only the following individuals or organizations are authorized to access your personal information:

Internal Personnel: Physicians, nurses directly involved in treatment, and staff specialized in data protection at the Hospital.
State Authorities: Competent agencies as prescribed by law or in emergency situations to protect your life and health.
Service Partners (Data Processors): IT solution providers, payment gateways, and insurance companies that have signed Data Processing Agreements with strict confidentiality clauses in accordance with current regulations.

All parties accessing the information must commit to confidentiality in accordance with this Policy and applicable laws.

4. DATA SECURITY AND RETENTION PERIOD

The Hospital is committed to implementing all appropriate technical and security measures to protect your personal information against unauthorized access, disclosure, or misuse.
In the event of a personal data breach, the Hospital will take necessary response measures and notify the competent state authorities, as well as you (if required or necessary), in accordance with current laws.
The Hospital only retains your personal information for as long as necessary for the purposes stated in this Policy or as required by law. Once the retention period expires, data will be securely deleted or destroyed.

5. AMENDMENTS AND UPDATES TO THE POLICY

In our effort to continuously improve standards, this Privacy Policy may be amended, updated, or adjusted to align with operational realities and legal regulations. All amendments will be published on the official website of Gaya Viet Han Hospital at https://benhviengayaviethan.vn.

Therefore, the Hospital recommends that you regularly review this Privacy Policy and its updates to stay informed about how we process your personal data.

6. CONTACT INFORMATION

For any questions or requests regarding privacy and personal data protection, please contact: Gaya Viet Han Hospital

Address: 23-23A-25A1 Truong Cong Dinh, Tan Binh Ward, Ho Chi Minh City
Hotline: 028 3949 1205
Email: contactus@gayaviethan.vn

Last updated: 09:24 AM – July 15, 2026